Welcome to the Saad Online Store Help & Support centre. Whether you are a first-time shopper or a regular business buyer, this page brings together everything you need to order with confidence — from placing an order and tracking delivery to payments, returns, warranty and wholesale enquiries.
If you cannot find your answer below, our team is always happy to help. You can reach us by phone, email or our Contact Us page, and we will get back to you as quickly as we can.
Ordering & Your Account
Shopping with us is simple. Browse our range of metal furniture, fittings, and household and industrial hardware, add what you need to your cart, and check out in a few steps.
How do I place an order?
Visit the shop, choose your products and quantities, and add them to your cart. When you are ready, go to checkout, enter your delivery details, choose a payment method, and confirm. You will receive an order confirmation with your order number once it is placed.
Do I need an account to order?
You can browse freely without an account. Creating an account makes checkout faster, lets you track orders, save addresses, and view your order history. Business buyers should register through our Wholesale & B2B page to access tier pricing and account terms.
I cannot log in to my account — what should I do?
First, double-check your email address and password. If you have forgotten your password, use the "Forgot password" link on the login page to reset it. If you still cannot access your account, contact our support team and we will help you recover it safely.
Tracking, Changing & Cancelling Orders
How do I track my order?
Log in to your account and open your order history to see the current status of each order. We also share updates by phone or email as your order moves from confirmation to dispatch and delivery. If you need a quick status check, just message us with your order number.
Can I change or cancel my order?
If your order has not yet been dispatched, we can usually update the items, quantity or delivery address, or cancel it for you. Please contact us as soon as possible with your order number. Once an order has shipped, changes may not be possible, but our Return Policy can still help.
Payments
We offer flexible, secure payment options to suit both retail and business buyers, including bKash, Nagad, Cash on Delivery (COD), bank transfer, Visa/Mastercard cards, and cheque for approved B2B accounts.
Which payment methods can I use?
You can pay using bKash, Nagad, COD, bank transfer or card at checkout. Approved wholesale accounts may also pay by cheque. For full details and step-by-step guidance, see our Payment Methods page.
For COD orders, please keep the exact amount in Bangladeshi Taka (Tk) ready to make handover at delivery quick and easy.
Delivery
How long does delivery take and how much does it cost?
We deliver nationwide across Bangladesh. As a guide, delivery takes around 1-3 days inside Dhaka and 3-5 days outside Dhaka, depending on the product and your location. Delivery charges differ for "Inside Dhaka" and "Outside Dhaka". You can read the full breakdown on our Shipping Policy page.
Returns, Refunds & Warranty
What if a product is faulty or not what I expected?
We want you to be happy with every purchase. Eligible items can be returned within our 7-day return window. To start a return or request a refund, please review the steps on our Return Policy page and then contact us.
Are products covered by warranty?
Many eligible items come with up to a 1-year warranty against manufacturing defects. Coverage and terms vary by product, so please check our Warranty Policy for what is included and how to make a claim.
Wholesale & Business Buyers
Do you offer wholesale or bulk pricing?
Yes. We supply retail and business customers nationwide, with special tier pricing, bulk quantities and account terms for approved B2B buyers. To get started, visit our Wholesale & B2B page or contact our team directly.
Still Need Help?
Our support team is here for you. Call us at 01738919198, email saad@gmail.com, or visit us at mirpur. Please share your order number where possible so we can assist you faster.
Ready to talk to a real person? Head to our Contact Us page and we will be glad to help — or continue browsing the shop to find what you need.