At Saad Online Store, we stand behind the quality of the metal, hardware and home/industrial products we sell. Our warranty is a simple promise: if an eligible item fails because of a genuine manufacturing defect within its warranty period, we will make it right.
This page explains what our warranty covers, what it does not, how long coverage lasts, and exactly how to make a claim so you know what to expect every step of the way.
What "warranty" means at Saad Online Store
A warranty is our commitment that an eligible product is free from manufacturing defects in materials and workmanship for a stated period from the date of purchase. It is not an open-ended guarantee against all damage — it specifically protects you from faults that exist in the product itself, not from issues caused by use, accident, or normal ageing.
Warranty coverage applies only to the original purchaser and requires valid proof of purchase, such as your Saad Online Store order number or invoice.
Coverage period
The warranty period varies by product type and is shown on the product page or invoice. As a general guide:
- Up to 1 year on eligible items such as folding chairs, metal furniture and select fittings.
- Shorter or item-specific periods on certain hardware, fast-wearing parts and consumables — check the product details.
- No warranty on clearance, "as-is", or final-sale items, which are clearly marked at the time of purchase.
The coverage period starts on the date of delivery or in-store pickup.
What is covered
- Manufacturing defects in materials or workmanship.
- Structural failure of metal frames or joints under normal, intended use.
- Faulty fittings, mechanisms or hardware that arrive or fail defective within the warranty period.
- Finish defects (such as flaking that is clearly a production fault) reported within a reasonable time.
What is not covered
- Misuse, overloading, or use outside the product's intended purpose.
- Normal wear and tear, including minor scratches, scuffs and gradual fading.
- Accidental damage, drops, impacts, or improper installation.
- Rust or corrosion caused by exposure to water, moisture, or harsh chemicals beyond normal conditions.
- Damage from unauthorized repair, modification, or use of non-genuine parts.
- Cosmetic issues that do not affect function.
Manufacturer warranty vs store warranty
Some branded products carry a separate manufacturer's warranty with its own terms and claim process. For these items, we help you connect with the manufacturer or service center and guide you through their requirements. All other eligible items are covered directly under the Saad Online Store store warranty described here. If both apply, we will tell you which route gives you the fastest resolution.
How to make a warranty claim
Making a claim is straightforward:
- Contact us by email at saad@gmail.com or by phone at 01738919198.
- Share your order number or invoice as proof of purchase.
- Describe the issue and include clear photos or a short video of the defect.
- Our team reviews the claim and confirms whether it is covered.
- If approved, we arrange inspection, return, or service of the item as needed.
Turnaround and outcomes
We aim to acknowledge every claim within 1-2 business days and to assess it promptly once we receive the item or evidence. Depending on the product and the nature of the defect, an approved claim is resolved through one of the following:
- Repair of the defective item or part.
- Replacement with the same or an equivalent product, subject to availability.
- Refund where repair or replacement is not possible.
If your concern is about a change of mind or a recent order rather than a defect, please see our Return Policy, which covers returns and exchanges within the return window.
Need help with a claim?
Our team is here to make warranty claims simple and fair. If you have a question about coverage or want to start a claim, please contact us with your order details and we will guide you to the quickest resolution. You can also keep shopping with confidence at our store.