At Saad Online Store, we want you to shop with confidence. Whether you are buying a folding chair for your home or placing a bulk hardware order for your business, you trust us with certain personal information — and protecting that information is a responsibility we take seriously.
This Privacy Policy explains, in plain language, what information we collect, why we collect it, how we use and protect it, and the choices you have. It applies to our online store and to orders placed with us by phone, email, or in person.
Scope and Acceptance
This policy covers personal information we collect through our website, our storefront, and when you contact us for sales or support. By browsing our site, creating an account, or placing an order, you agree to the practices described here. If you do not agree, please do not use our services or share your information with us.
Information We Collect
We only collect what we genuinely need to serve you well. This includes:
- Contact details — your name, phone number, and email address so we can confirm orders and reach you.
- Order information — the products you buy, quantities, prices, and order history.
- Delivery address — the shipping address and any delivery notes you provide, including whether you are inside or outside Dhaka.
- Payment-related information — the payment method you choose (bKash, Nagad, Cash on Delivery, bank transfer, card, or cheque for approved B2B accounts) and confirmation details needed to verify a transaction. Card and mobile-wallet payments are handled by our payment partners; we do not store full card numbers or wallet PINs.
- Business/B2B details — for wholesale customers, we may also collect company name, trade information, and credit-account details to process approvals and orders.
- Usage and cookies — basic technical data such as your device type, browser, and how you navigate our site, collected through cookies and similar tools.
How We Use Your Information
We use your information to run our store responsibly and to give you a smooth experience:
- To process, confirm, and fulfil your orders.
- To deliver products to your address and keep you updated on delivery status.
- To provide customer support, answer questions, and handle returns or warranty claims.
- To verify payments and prevent fraud or misuse.
- To improve our products, website, and service quality.
- To send order-related messages and, where you have agreed, occasional updates or offers.
- To meet legal, tax, and accounting requirements.
Cookies
Cookies are small files stored on your device that help our website function and remember your preferences — for example, keeping items in your cart or keeping you logged in. Some cookies help us understand how the site is used so we can make it better. You can control or delete cookies through your browser settings, though some features may not work properly without them.
How and With Whom We Share Information
We share your information only when necessary to complete what you have asked us to do, and only with parties who are expected to protect it:
- Delivery partners — we share your name, address, and phone number so couriers can deliver your order.
- Payment providers — such as bKash, Nagad, and banks, to securely process and confirm your payment.
- Service providers — trusted partners who help us operate our website and business, under confidentiality obligations.
- Legal requirements — where we are required to disclose information by a lawful request or to protect our rights, safety, or property.
We do not sell your personal information to anyone. We share data strictly to fulfil your orders, support you, and meet legal obligations.
Data Security
We use reasonable technical and organisational measures to protect your information against loss, misuse, and unauthorised access. While no system can be guaranteed perfectly secure, we work to safeguard your data and to limit access to staff who need it to serve you.
Data Retention
We keep your information only as long as needed for the purposes described here — for example, to fulfil orders, support warranty and return periods, and meet accounting or legal obligations. When information is no longer needed, we take steps to delete or anonymise it.
Your Rights
You have meaningful choices about your information. You may ask us to:
- Access the personal information we hold about you.
- Correct details that are inaccurate or out of date.
- Delete information that we are no longer required to keep.
- Opt out of promotional messages at any time.
To make a request, simply contact us using the details on our Contact Us page. We may need to verify your identity before acting on a request.
Children's Privacy
Our store is intended for adults and is not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and operational reasons. The current version is effective as of 2026. When we make significant changes, we will update this page, so we encourage you to review it occasionally.
Contact Us About Privacy
If you have any questions about this policy or how we handle your information, we are happy to help. Email us at saad@gmail.com or call 01738919198. You can also learn more about our practices on our Terms, Return Policy, and Payment Methods pages.
Your privacy matters to us, and we are always glad to clarify anything. Reach out anytime through our Contact Us page, or continue browsing our quality metal and hardware products at our shop.