We are here to help. Whether you have a question about a product, need an update on your delivery, want to arrange a return, or are planning a bulk order for your business, the Saad Online Store team is ready to assist you.
Pick the option below that suits you best. We aim to reply quickly and to give you clear, honest answers every time you reach out.
How to Reach Us
You can contact Saad Online Store through any of the channels below. For the fastest response during busy periods, a phone call is usually best.
- Phone: 01738919198 — call or message us for quick help with orders, stock and pricing.
- Email: saad@gmail.com — best for detailed enquiries, quotes, or anything that needs a written record.
- Visit us: mirpur — come in to see products in person and speak with our team.
When you contact us about an existing order, please keep your order number handy. It helps us find your details straight away and resolve your query faster.
Business and Support Hours
Our team is available during the following hours. Messages received outside these times are answered on the next working day.
- Saturday to Thursday: 9:00 AM to 8:00 PM
- Friday: 3:00 PM to 8:00 PM
- Government holidays: Hours may be reduced — please call ahead before visiting.
Expected Response Times
We value your time and try to respond as promptly as we can.
- Phone: Answered during business hours; if we miss your call, we will call you back the same day where possible.
- Email: A reply within 24 hours on working days.
- Wholesale and bulk quotes: A detailed response within 1 to 2 working days, depending on the size of the order.
What to Contact Us About
No question is too small. Here are the things customers reach out to us about most often, along with where you can find more information.
Orders and Delivery
Need to confirm your order, change a delivery address, or check where your parcel is? Get in touch and we will track it for you. We deliver nationwide, with shorter timelines Inside Dhaka and a little longer Outside Dhaka — see our Shipping Policy for full details.
Returns and Warranty
If something is not right with your purchase, we will make it straightforward to put right. Review our Return Policy and Warranty Policy, then contact us and we will guide you through the next steps.
Product Questions
Unsure about dimensions, materials, load capacity, or which item suits your needs? Tell us what you are looking for and we will recommend the right metal, hardware or home and industrial product from our range. Browse the full catalogue any time on our Shop page.
Payments
We accept bKash, Nagad, Cash on Delivery, bank transfer, Visa and Mastercard cards, and cheque for approved business accounts. If you have a question about paying for your order, see our Payment Methods page or simply ask.
Bulk and Wholesale Enquiries
Buying in quantity for your business, project or shop? We offer dedicated support and tier pricing for B2B customers across Bangladesh. Learn more on our Wholesale and B2B page, or email us your requirements for a tailored quote.
Need Help With an Existing Order?
For step-by-step guidance on tracking orders, managing your account, and resolving common issues, visit our Help and Support page. If you still need a hand after that, our team is only a call or email away.
We would love to hear from you. Reach out by phone or email today, learn more about us, or start shopping on our Shop — and let Saad Online Store help you find exactly what you need.