Saad Online Store
Help Center

Frequently Asked Questions

Answers to the things customers ask us most.

Ordering

· 4 questions
Browse our products, add the items you want to your cart, then go to checkout and confirm your details. You will receive an order confirmation by SMS and email.
No — you can check out as a guest. Creating an account, however, lets you track orders, reorder faster, and save your delivery addresses.
Yes, if the order has not been dispatched yet. Please contact us as soon as possible with your order number and we will help you update or cancel it.
After checkout you will see an order confirmation page and receive a confirmation message. You can also view it under My Orders if you have an account.

Payment

· 3 questions
We accept bKash, Nagad, Cash on Delivery, bank transfer, and Visa/Mastercard cards. Approved B2B accounts can also pay by cheque.
Yes. Cash on Delivery is available across our delivery areas — simply pay the courier when your order arrives.
Yes. All online payments are processed through encrypted, secure channels. We never store your full card details.

Shipping & Delivery

· 4 questions
Delivery charges depend on your area — typically around Tk 60 inside Dhaka and Tk 100 to Tk 150 outside Dhaka. The exact charge is shown at checkout.
Usually 1 to 2 days inside Dhaka and 3 to 5 days outside Dhaka, depending on your location.
Yes, we deliver nationwide across all divisions of Bangladesh.
Use the Track Order page and enter your order number to see the latest delivery status.

Returns & Refunds

· 3 questions
Eligible items can be returned within 7 days of delivery if they are unused and in original packaging. Please see our Return & Refund Policy for full details.
Once your return is approved, refunds are issued to your original payment method (bKash, Nagad, bank, etc.) — usually within 3 to 7 business days.
We are sorry for the inconvenience. Contact us within 48 hours with photos and your order number, and we will arrange a replacement or refund.

Products & Warranty

· 2 questions
Yes. We sell only 100% genuine products sourced from trusted suppliers and manufacturers.
Eligible items are covered by a manufacturer or store warranty. The warranty period varies by product — see our Warranty Policy for details.

Account & Wholesale

· 2 questions
Register for a Wholesale Account from the storefront. Once your application is approved, you unlock tier pricing and dedicated B2B support. See our Wholesale & B2B Program page.
Click "Forgot Password" on the login page and follow the instructions to reset it via email.

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