At Saad Online Store, getting your order to your door safely and on time matters as much as the quality of the products we sell. Whether you are buying a single folding chair or a full pallet of hardware fittings, this page explains exactly how our shipping and delivery works so there are no surprises.
We deliver nationwide across Bangladesh and work with trusted courier and transport partners to handle everything from small parcels to heavy industrial items. If anything about your delivery is unclear, our team is always happy to help.
Delivery Coverage
We ship to all 64 districts of Bangladesh. For practical purposes we divide deliveries into two zones, which affect both timing and charges:
- Inside Dhaka — Dhaka city and immediately adjoining areas.
- Outside Dhaka — all other districts, upazilas and towns across the country.
A small number of very remote locations may require an extra day or a transport-point pickup for large items. If this applies to your area, we will let you know when confirming your order.
Order Processing Time
Once your order is placed and confirmed, we begin processing it on the same or next working day. Most in-stock items are packed and handed to the courier within 1 working day. During peak seasons, public holidays, or for custom and bulk orders, processing may take a little longer — we will keep you informed if so.
Orders placed on Fridays or government holidays are processed on the next working day.
Delivery Timeframes
After your order is dispatched, estimated delivery times are:
- Inside Dhaka: typically 1–3 working days.
- Outside Dhaka: typically 3–5 working days.
These are realistic estimates, not guarantees — courier load, weather, and local conditions can occasionally cause minor delays. Heavy or oversized metal items shipped by road transport may take slightly longer; see the bulk and heavy-item note below.
Delivery Charges
Delivery charges are calculated by zone and, for larger consignments, by weight and size. Sample standard rates are:
- Inside Dhaka: flat Tk 60–100 for standard parcels.
- Outside Dhaka: Tk 120–180 for standard parcels, depending on destination and weight.
- Heavy / oversized items: quoted separately based on actual weight, volume and transport method.
The exact delivery charge for your order is shown at checkout before you confirm payment. From time to time we may offer free or discounted delivery on qualifying orders.
Cash on Delivery (COD)
Cash on Delivery is available across most of Bangladesh, so you can pay when your order arrives. For high-value, custom, or bulk orders we may request partial advance payment to confirm the order. You can review all the ways to pay on our Payment Methods page.
Order Tracking & Updates
We keep you informed at each major step. After dispatch you will usually receive a courier tracking reference and updates by phone, SMS or email. To check on your order at any time:
- Have your order number ready.
- Use any tracking link or reference shared by our courier partner.
- Or simply contact us and we will check the status for you.
Bulk, Wholesale & Heavy-Item Delivery
Large quantities of metal furniture, fittings and industrial goods are shipped using freight and road-transport partners suited to heavy loads. Delivery timing, packing and charges for these consignments are arranged on a case-by-case basis. If you are buying in volume, please see our Wholesale & B2B page and talk to us in advance so we can plan the most reliable, cost-effective route to you.
Failed or Undeliverable Attempts
To help your delivery succeed, please provide a complete address and a phone number that is reachable. If our courier cannot reach you, they will normally re-attempt delivery. After repeated failed attempts, an order may be returned to us and re-delivery charges could apply. If you need to change your delivery address or schedule, contact us as early as possible.
Damaged in Transit
We pack carefully, but if an item arrives damaged, please inspect it on receipt and report the issue to us promptly with photos. Eligible damaged-in-transit items are covered under our Return Policy, and we will arrange a replacement or resolution quickly.
Contact for Delivery Issues
Have a question about a delivery, a delay, or a special shipping need? Call us at 01738919198 or email saad@gmail.com — we are here to help.
Ready to order? Browse our full range in the shop, or reach out through our Contact Us page and our team will guide you on the best delivery option for your needs.